At IBONRO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, or make a purchase.
1. Information We Collect
We may collect the following types of information when you use our website:
Personal Information
- Name, email address, and phone number.
- Billing and shipping addresses.
- Order details and purchase history.
- Payment-related information processed through our payment service providers.
- Information you provide when contacting us for customer support or inquiries.
Non-Personal Information
We may automatically collect certain technical information, including:
- Browser type and version.
- Device type and operating system.
- IP address and general location information derived from it.
- Pages visited, browsing activity, and website usage patterns.
This information helps us understand how visitors use our website and improve their shopping experience.
2. How We Use Your Information
IBONRO may use the information we collect to:
- Process, confirm, and deliver customer orders.
- Manage payments, returns, refunds, and exchanges.
- Communicate order updates and respond to customer inquiries.
- Provide customer support and resolve complaints.
- Improve our products, website functionality, and shopping experience.
- Send promotional offers, product updates, and newsletters where permitted by law and, where required, with your consent.
- Detect fraudulent transactions and protect our website.
- Comply with applicable legal, tax, accounting, and regulatory requirements.
3. Data Protection and Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
Access to personal information is restricted to authorized personnel and service providers who need it to perform their respective duties.
Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
4. Sharing of Information
IBONRO does not sell your personal information to third parties.
We may share relevant information with trusted third parties when necessary to operate our business and provide our services, including:
- Payment Service Providers: To process transactions securely.
- Shipping and Logistics Partners: To deliver your orders.
- Website and Technology Providers: To maintain and improve our website.
- Analytics and Marketing Providers: To understand website performance and support marketing activities, subject to applicable privacy requirements.
- Legal and Regulatory Authorities: Where disclosure is required by applicable law or a valid legal request.
We take reasonable steps to ensure that information shared with service providers is handled appropriately.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
These technologies may help us:
- Remember your preferences.
- Maintain shopping cart functionality.
- Understand website traffic and visitor behavior.
- Improve website performance.
- Support relevant advertising and marketing activities, where applicable.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some website features.
Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.
6. Third-Party Links and Services
Our website may contain links to third-party websites, including online marketplaces and payment services.
If you visit these websites, their own privacy policies and terms may apply. IBONRO does not control and is not responsible for the privacy practices of independent third-party websites.
We encourage you to review their privacy policies before sharing personal information with them.
7. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information.
- Request correction or updating of inaccurate information.
- Request deletion of your personal information where legally permissible.
- Withdraw consent for activities based on your consent.
- Opt out of promotional emails or marketing communications.
- Raise questions or concerns about how your information is used.
To exercise these rights, please contact us using the details provided below.
We may need to verify your identity before processing certain requests. Some information may need to be retained to meet legal, tax, accounting, or other legitimate business obligations.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, dispute resolution, and compliance with applicable legal requirements.
The retention period may vary depending on the type of information and the circumstances in which it was collected.
9. Children’s Privacy
Our website is intended for a general audience and is not specifically directed at children.
We do not knowingly collect personal information from children in violation of applicable laws. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
10. Changes to This Privacy Policy
IBONRO may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable laws.
Any changes will be published on this page along with an updated Last Updated date.
We encourage visitors to review this page periodically to stay informed about how their information is handled.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the customer support email address or contact details provided on the IBONRO website.
IBONRO — Thoughtful Products for Better Living.
