At IBONRO, we strive to provide a smooth, transparent, and reliable shopping experience. We want you to feel confident when purchasing our home improvement products. Please read this policy carefully to understand our cancellation, return, replacement, and refund procedures.
1. Order Cancellation
- Customers may request order cancellation within 24 hours of placing an order by contacting our customer support team.
- Cancellation requests are subject to the order’s processing and dispatch status.
- Once an order has been processed, prepared for dispatch, or shipped, cancellation may no longer be possible. Please contact us to discuss the available options.
- For customized or made-to-order products, cancellation may not be possible once production has begun. Any applicable cancellation restrictions will be communicated before the order is confirmed.
- If IBONRO cancels an order after receiving payment, an applicable refund will be processed in accordance with this policy and applicable law.
2. Return Policy
If you receive a product that is damaged, defective, incorrect, or materially different from its description, please contact us within 48 hours of delivery.
To help us assess your request, please provide:
- Your order number.
- Clear photographs or videos showing the product and its packaging.
- A brief description of the issue.
After reviewing your request, we will inform you of the next steps, which may include a return, replacement, repair, or refund, as appropriate.
For other return requests, eligibility will depend on the product, its condition, and the applicable return terms communicated at the time of purchase.
Products approved for return should generally be returned with their original packaging, accessories, and included components, where reasonably possible.
Nothing in this policy limits any rights available to customers under applicable consumer protection laws.
3. Refund Policy
Refunds may be issued in the following circumstances, subject to verification and applicable law:
- An eligible order is successfully cancelled.
- A product is confirmed to be damaged or defective.
- An incorrect product has been delivered.
- A return or refund request is approved under the applicable policy.
- IBONRO is unable to fulfil a confirmed order.
Once a refund is approved, we will initiate the refund to the original payment method, wherever possible.
Approved refunds are generally processed within 7–10 business days. The time required for the refunded amount to appear in your account may vary depending on your bank or payment service provider.
If your refund has not been received within the expected period, please contact our customer support team.
4. Shipping Charges
- Original shipping charges, if any, may be non-refundable for eligible customer-initiated cancellations or returns, subject to applicable law and the circumstances of the request.
- If a product is confirmed to be defective, damaged, incorrect, or otherwise eligible for a remedy for which IBONRO is responsible, return shipping and related costs will be handled in accordance with applicable law and the agreed resolution.
- Any applicable return shipping arrangements will be communicated to the customer before the product is returned.
5. Replacement Policy
If you receive a damaged, defective, or incorrect product, IBONRO may arrange a replacement after reviewing your claim.
- Please report the issue within 48 hours of delivery.
- Provide your order details and supporting photographs or videos.
- Keep the product and its packaging until our team provides further instructions.
- Replacement availability will depend on stock and product availability.
- If a replacement is unavailable or inappropriate, an alternative remedy, including a refund where applicable, may be offered.
6. Non-Returnable or Restricted Items
Certain products may have specific return or cancellation restrictions, including:
- Customized or made-to-order products once production has commenced.
- Products damaged through misuse, unauthorized modification, or improper installation by the customer.
- Products returned with missing components or damage caused after delivery, where the damage is attributable to the customer.
These restrictions do not apply where they would unlawfully exclude a customer’s rights relating to defective, damaged, misrepresented, or otherwise legally eligible products.
7. How to Request a Cancellation, Return, or Refund
To submit a request:
- Contact IBONRO customer support using the contact details provided on our website.
- Provide your order number and registered contact details.
- Explain the reason for your request.
- Attach photographs or videos if the product is damaged, defective, or incorrect.
- Wait for our team to review your request and provide instructions.
Please do not ship a product back without first contacting our support team and receiving return instructions.
8. Contact Us
For questions or assistance regarding cancellations, returns, replacements, or refunds, please contact:
Brand: IBONRO
Customer Support: Please use the contact details provided on the IBONRO website.
Email: ibonroibonro@gmail.com
IBONRO — Thoughtful Products for Better Living.
