At IBONRO, we are committed to delivering quality home improvement products safely and efficiently. Please read our Shipping Policy to understand how we process and deliver orders placed through our website.
1. Order Processing
- Orders are processed after successful confirmation of payment.
- Order processing times may vary depending on product availability and order volume.
- Orders are generally processed within 2–5 business days.
- For products that require additional preparation or special handling, processing may take longer.
- Customers will be notified if there are any significant delays in processing their orders.
2. Shipping & Delivery
- We aim to deliver our products across India through reliable shipping and logistics partners.
- Delivery timelines depend on the delivery location, product availability, and shipping method.
- Estimated delivery dates may be provided during checkout or in the order confirmation.
- Customers are responsible for providing accurate and complete shipping details.
- IBONRO will not be responsible for delivery delays caused by incorrect or incomplete addresses provided by customers.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.
- Shipping costs may vary depending on the product’s size, weight, delivery location, and applicable logistics charges.
- Any applicable shipping charges will be communicated to the customer before the order is confirmed.
4. Shipping Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Logistics and transportation issues.
- Adverse weather conditions or natural disasters.
- Public holidays, strikes, or government restrictions.
- Unexpected increases in order volume.
IBONRO will make reasonable efforts to keep customers informed of significant delivery delays. Actual delivery dates may vary depending on the circumstances.
5. Damaged, Defective, or Missing Items
We take care to package our products appropriately before dispatch.
If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 48 hours of delivery.
To help us resolve the issue, please provide:
- Your order number.
- Clear photographs or videos showing the product and its packaging.
- A brief description of the issue.
After reviewing your request, we will assist you in accordance with our Cancellation, Return & Refund Policy and applicable consumer protection laws.
6. Order Tracking
Where tracking facilities are available, customers may receive tracking information to monitor their shipments.
If you have not received tracking details or require an update on your order, please contact our customer support team.
7. International Shipping
Currently, IBONRO primarily serves customers within India. International shipping availability, if introduced, will be communicated through our website.
8. Contact Us
For questions regarding shipping, delivery timelines, or order status, please contact our customer support team through the contact details provided on the IBONRO website.
IBONRO — Thoughtful Products for Better Living.
